Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Ravi (VW)
Warren helped get me a van that I needed and because the VW Transporter is so good, I am sure I will be back for another quite soon.
Shane Ridley (VAUXHALL)
Fantastic, Would recommend

Motivadirect and Warren, are quite literally the antithesis of a regular car dealership and salesman, Great service , great cars and best of all a relaxed no pressure approach to car sales. Do your self a favour and check them out when buying your next car.
Louise Unsworth

Outstanding!

I have ran an old skoda into the ground and was after a new all singing and dancing hatchback. I contacted Warren about a Citroen C1 and it could not have been easier. He made sure everything was done electrically for me which was perfect, easy and simple. He kept me up to date and it was all boxed off in literally days. I couldnt believe how quick and simple it was! The car is immaculate, plenty of fuel and everything i expected and more. Warren was fantastic throughout and will be recommending to everybody. Thank you so much for the car i have always wanted!
Alex Clark
Excellent service!

Warren couldn't have been more helpful when we purchased our car from Motiva. He replied to correspondence very quickly and we didn't feel pushed into buying our car which makes a refreshing change to most car sales! Despite Warren having no guarantee We would purchase the car until we saw it he had it ready serviced, freshly cleaned and taxed for us. We were very impressed. Thank you!
Fantastic service and great price
Warren made buying this car a really pleasant experience. Everything was done very quickly and professionally and the car was immaculate. There were none of the usual tricks dealers try (e.g. pushing wheel /gap insurance, etc.) which made a refreshing change. The price actually ended up even cheaper than the original quote with no haggling. Everything promised was as said: service, warranty, breakdown cover, etc. We really appreciated the lift from the train station which was so helpful and above and beyond. HIGHLY RECOMMENDED. Will definitely be coming here again.
Mike Small Ford Focus ST
Brilliant!
Warren was an absolute pleasure to deal with, very professional and the car was immaculate. (Ford Focus ST3) The most straightforward way to buy a car ever. Highly recommended with no nonsense about paint cover, seat protection, warranty etc etc etc. Mike (Redditch)
Laura Peugeot 208
A huge thank you to warren for delivering great service and making it so quick, simple and easy for me. Fantastic prices for stunning cars! Wouldn't buy from anywhere else. Thanks again, Laura
Nicola Wallace
Great place to purchase a car from!

I brought my first car from motiva and would highly recommend to anyone whose wants another car can't fault the staff or the garage brilliant
Hannah Evans
would highly recommend

Big thanks to all at Motiva Direct, I bought a 2015 Vauxhall astra whilst Warren was on holiday, I needed a quick sale and to drive away same day as I was getting married and going on honeymoon a few days later, all was sorted perfectly, we drove away within about 30 mins with a great price for the car, when we arrived back Warren had returned and all the documents had been sent as promised, couldn't recommend them enough, great customer service thanks again
David Quinlan Volvo XC60
XC60 Purchase

A quality and professional service.

Helpful and friendly throughout which made the decision to buy the car easy.

Would recommend Highly to others.
Ruksana (Audi A3 Sline)
Thank you Warren for all your help and support.

Much appreciated.

Will definitely recommend you to all family and friends!

:)
Charles Young (FIAT 500)

A cut above the others!


What a nice company to deal with.

The car I bought was absolutely spot on and very well prepared. This was a pleasant no pressure purchase and the price of the vehicle was more than competitive.

A typical car supermarket it is not! This is a lot more of a low key operation, but don't let that put you off! The ticket price and quality of the cars is what matters and on this count Motiva deserve their five star rating.

I really would use this company as my first choice to purchase another car.

Charles Young Checkley
H&R Groundworks (Vauxhalls and Fords) Based in Staffs
"We have purchased a number of ex fleet vehicles from Motivadirect and have always found Warren to be very knowledgeable and extremely helpful.

We would not hesitate to recommend Motivadirect to any business who needs a good quality used vehicle/van at a great price.

We have also rented vans on a short term basis from M-Way and again the service has been marvellous from start to finish. See you again soon for another van!

Sarah Kilgariff, H&R Groundworks and Landscaping Ltd"
Mark (Toyota) Wolverhampton
Easy as ABC

Got to say Warren could not of made things any easier, from the first phone call to picking up our car many thanks guys 10 out of 10

Steve (Peugeot Partner) Birmingham
A big thankyou to Warren for his polite professional assistance in getting our new van bought.

Will be using Motivadirect again in the near future... good value cars and vans sold by a courteous knowledgeable professional.

Good Luck.

Steve.
Scott (Mazda)
Thank you very much to Warren and the team at Motiva.

Very happy with my purchase and the whole process. From the start, meeting Warren it wasn't a pushy salesman or the purchase wouldn't have been made, it was more of a chat between friends answering any questions along the way.
On collection the car was spotlessly clean and we were looked after very well.
Nice early birthday present purchased very happy with!

Thanks again.
Theresa (Ford Focus)
Recently purchased a Ford Focus from Motivadirect.

Great service from Warren, answered all questions promptly and dealt with the things I needed to happen professionally.

Car was sparkling and fully valeted when I picked up, he even helped sort the tax for me on line.

Great place to purchase cars from this is my 3rd purchase from motiva over the years and they are great cars that are genuine.

So pleased Spoke to my friends about it and 2 weeks later one of them purchased a car from motiva again it was the 3rd purchase for them also from this supplier

You only return when you get good service and product, would highly recommend

Regards
Theresa Bromley
Antonia Bradley (Fiesta Sport)
What a great company this is.

Having researched the car I was after I found one being sold by Motiva. I called with a few questions which they thoroughly checked out and answered. I felt I could trust Warren over the phone and arranged to have the car delivered without even seeing it.

The process was so slick, every email and phone call was responded to quickly and the car arrived looking even better than I expected. It is immaculate - drives and sounds perfect.

I would definitely buy from them again.

Antonia
Jamie (Audi A3) Cheltenham
Warren,

It was a pleasure doing business with you today.

The car was in even better shape than I'd expected, having put down the deposit online without seeing it.

Thanks for cleaning up the discolouration I'd noticed on one of the wheel hubs, and for taking the trouble to give the hub area a discreet re-spray too.

Having seen the car online it felt a tad risky to take the plunge sight unseen - from another continent - but your practical, helpful and friendly approach from the outset gave me the confidence to do it. I'm glad I did, and I enjoyed my 75-mile trip home.

Best regards,

Jamie
Mr & Mrs Gleeson (Audi A3) Ireland
Hi Warren,
Just a quick note to say thank you for your help and patience with our recent purchase.

The car is in immaculate condition as you said and Marie loves it.looking forward to seeing you in the future for the next one.
Thanks again.

Gerard Gleeson
Phil and Lyn (Kia Sportage)
Hi Warren, first of all a very Big Thank You for the Beautiful Flowers💐 we received yesterday, it was a very kind & thoughtful gesture & one that was most appreciated, along with the rest of the Professional & Excellent Service we've received throughout the process.

You have always been a pleasure to deal with, someone who is honest, trustworthy & gets things done, you are also a person who we could have a lighthearted chat with.

We would without doubt recommend you Warren & all the Motiva Direct Team to everyone.

Again thank you for all you have done Warren.

Our Kind Regards to you all.
Phil & Lyn Simpson
Jim (Honda Civic)
Hi Warren

Just to a short to say I am very pleased with my purchase.

I have had it a month now, and enjoyed driving it. I found the whole purchase experience with you to be positive and friendly.

I have no reservations about recommending you to others and would use you again.

Regards
Jim Dearn
Alan (Wales) Honda Civic 2016
Hello Warren,

Just to say thanks for the excellent deal you gave me yesterday. The car I had off you is excellent and it was certainly worth coming up to Longton to deal with you as everything about you is so honest and forthright.
What I saw online and what we agreed over the phone was exactly what I got when I arrived in Longton which was done in a pleasant and efficient manner.
I like honesty and will be recommending you and your firm to any of my friends or family who are buying cars and would certainly to business with you again.

All the very best and thanks,

Alan Phillips.
James Fellows Audi A3 Automatic
We went to several places looking for a specific model and got the usual "used car salesman" treatment. Motiva was totally different: no pressure but still helpful, nothing pushed onto you but everything we wanted to know was answered promptly and honestly.

There were a handful of minor cosmetic issues which they identified and resolved before we collected it without even needing to ask.
We even got an RAC inspection done on the car just to be sure that the great price wasn't due to some hidden faults.

Next time we need a car we'll definitely start with Motiva - buying a used car from Warren was a totally painless, even pleasant experience.

Thanks again for making it so smooth.

Regards,
James
Colin (BMW 520 Touring) ROI
I recently purchased a high quality car from the MotivaGroup.

Dealing with Warren throughout the process was an absolute pleasure and the level of professionalism displayed by everyone in this company was fantastic.

Over the course of the two visits, one to inspect the car and the second to pick up the car, Warren and his team really demonstrated that they not only sell high quality cars, but also stand by their commitment to look after their customers.

A great experience overall and highly recommended.

Colin Dalton,
February '17
Jack (C Class AMG Sport Coupe) Birmingham
Hi Motiva

Just want to say I received an excellent service, smooth transaction from start to finish.

Melv the delivery man was a top bloke, would recommend and buy from this company again!

Thanks a lot!

Jack
Lauren (Mercedes CLA) Brighton
Dear Motivadirect

LOVE MY CAR!

I purchased my £19k car from motiva without even seeing it first.

To say the least, i was nervous id never spent so much on a car. But after speaking to warren i felt full of confidence.

The car arrived and exceeded expectation You are treated individually and where ever they can accommodate, they will.

Personally i wouldnt go anywhere else, all my future purchases will be via motiva. Warranty as standard, very reasonably priced cars and the flowers delivered after, are a cherry on top.

If only all car dealers could be as good.

Many thanks
Lauren
Amanda (Corsa) Shropshire
Just a short note to say a big "Thank you" for your help when choosing my car.

From start to finish the service has been first class and I would have no hesitation in recommending Motiva Direct to friends and family

Kind Regards
Mandie
Abdi (Qashqai) Staffordshire
Dear Warren

With reference to my experience in buying a car from Motivadirect "I thought the customer service was excellent and am very happy with the car. Would use you again"
Jim (BMW 5 Series) Ireland
"Motiva were recommended by a colleague in the UK, so I decided to give it a go and import a car from the UK to Ireland using the Motiva Group.

My contact was Warren Shropshire who coordinated the purchase and delivery to the last detail.

I flew into Liverpool Airport to have a Motiva Rep meet me there with the keys. Ok I took a leap of faith in buying a car, paying in full without seeing or testing it but no regrets.

Following paying all my duties etc I saved circa €5k on purchasing here in Ireland"
Brian and Lynne (Lexus and BMW X5) Staffs

Both Lynne and I were looking to change our Cars and we bumped into Ian Birch at a Social Function and he mentioned to us about the Motiva Used Car Sales stating that there were quite a lot of low mileage used Cars which had previously just had one owner.Ian introduced us to Warren Shropshire who ran this section of the Group and we both can't speak highly enough of the service that he has provided to us both.

Neither Lynne or myself know anything about Cars and the costs associated with them and most Garages that we visited were more interested in providing us with Finance as opposed to the Car that we wanted.

Warren provided us with all of the information on the Cars and their history and as a result of his relaxed no pressure service we both purchased vehicles from him.

All the paperwork and registration documents were sorted by Warren and he also switched Lynnes private number plate to her new vehicle.

If you are looking for a new vehicle ,after value for money together with excellent friendly service then Warren at Motiva is the man you need to be dealing with.
Bob Cutler (Wales)
Warren this is just a note to say thank you for your help when I bought my car from you.

I certainly needed help as I had not owned a car for the past 35 years, during which time the rules in registering and taxing cars have changed.

You talked me through the process enabling me to be mobile immediately.
Thank you.

Bob Cutler (now retired).
Richard (Sheffield) BMW 5 Series 2014
Hi Warren

Just a short note to say really pleased with the car, would definitely recommend Motivagroup.

Great to find the description of the car was completely accurate after travelling over and was a really quick and efficient process to buy.

Thanks for all your help.

Richard.
Sam Cock (Stafford) Seat Leon FR
Dear Motiva Direct

From start to finish the service from Warren has been excellent.

He was very informative about the car, its features and its past. He tailored a deal on finance exactly to my needs with professionalism and speed. I don't have much experience in buying cars but i felt at ease with Warren.

I Would definitely recommend using motiva for anyone looking to purchase a high quality 2nd hand vehicle.

Thank you very much for making this purchase easy and worry free.

Kind Regards,

Sam Cock
Jonathan (BMW) Manchester
Hi Warren

In relation to a review for you guys, to be honest, I cannot fault the whole experience.

In this day and age, as we all know, the customer comes first and the experience & journey of the customer is paramount "“ this is a clear understanding within Motiva.

From beginning to end the experience has been superb; from the ease of communication, the hassle free way of the finance being sorted and eventually the car being picked up, to the guys in your service area where a small problem was rectified without question or hassle.

Everyone has been superb and I wouldn't hesitate in using you guys again, and/or recommending you to anyone in the future.

It really was the way in which a car should be bought.

Thank you.
John (Chester) Vauxhall Insignia
Hi Warren

Thanks for your help with the Insignia, very good service, i have already recommended you to my friends

Regards
John
Ian (Aberdeen) BMW
Good morning Warren.

Thanks for your help throughout this sale. You have been incredibly patient with me while funds where transferred, having now bought my first unseen car I will be back to yourselves again. A Fantastic service.

Thanks again Warren. Now onto fitting the towbar this weekend.

Best regards
Ian
Nick and Carol Platt Crewe (Lexus)
Having decided to purchase a Lexus ct 200 h we found a very competitively priced one at motiva Longton s-o-t, but on arrival we found it had recently been snapped up.

How ever after mentioning to Warren that we had never driven one he went to great lengths to find us one to test drive. I contacted Warren the next day to see if the car could be released from lease early. He duly obliged and asked a virtual trade price for the car. We are over the moon with the car.

Warren was efficient, polite ,and an excellent no pressure sales executive.

We would highly recommend Warren and Motiva as a place to buy a pre owned car.

Nick and Carol Platt Crewe
Andrew (Staffs) Lexus CT200
Hi Warren

Just wanted to say a big thank you for all your help when choosing my Lexus!

I am absolutley delighted with the car and so glad I came over to view it, with your open and honest approach you made me feel at ease and the whole process very simple.

I will be recommending you to my friends and work colleagues.

Many thanks once again.

Kind regards
Andy
Matt (Staffordshire)
Dear Warren

I recently took delivery of my Kia and wanted to say thank you for your excellent service, the vehicle was delivered on time and presented in excellent order. You even fitted a brand new set of tyres!

I am very pleased with the car and the fuel consumption will save me a fortune on my daily commute!

Many thanks
Matt
Maurice Mercedes E Class
Hi Warren

Thank you for lovely service when buying my 2015 Mercedes from you, you were more than helpful! The car looked like new.

You even found my belongings which I had left behind in my old car and returned them safely.

Fab service and a great deal, will recommend you.

See you soon.
Maurice
Mark (Insignia SRi VX Line) Devon
Dear Warren,

I just wanted to take this opportunity to thank you for your help during the purchase of our new family car.

I am grateful for your help and reassurance and for taking the trouble to ensure everything was right with car before we received it.

Furthermore, buying from distance and spending such a sum of money may seem reckless but you made us feel comfortable and confident.

The car was delivered as agreed, earlier in the day than arranged which was a bonus!

Your driver, Paul, was very friendly and courteous so I felt certain the car was treated with respect on its 200 mile trip before I received the keys.

I would recommend Motiva, Warren Shropshire especially, to anyone searching for a vehicle.

Many thanks
Mark Lethbridge
Adam (Manchester) Audi A4

Dear Warren

I am so grateful for the impeccable service you provided whilst i was purchasing my new car, i couldnt of asked for a more helpful and friendly person to assist me during what is usually a stressful process.

I would highly recommended Motiva to friends and family and hopefully next time im in the market for a new car we can do business again.

Regards.
Adam
Emil (London)
Thanks very much for excellent service!

Many thanks
Emil
Matt (Leeds)
Warren thank you so much for the way you have looked after me during the buying process, you made it simple and hassle free.

Many thanks once again, see you next time i am looking for a new car!

Matt
Charlie (Chester)
Hi Warren

Just a short note to say thank you for your assistance when i was looking for my Mercedes C Class.

The service i received from you was the best i have ever had.

Absolutley delighted with the car and the way it was presented.

I have already recommended you to friends.

All the best
Kind regards
Charlie
Neil (Cumbria)
Dear Warren

Just a short note to thank you for the S-Max I recently purchased, delivery arrived on time at 7:30am and the car was totally as described.

The slight problem with the Radio was resolved by local Ford garage as you arranged, a perfect car, brilliant staff and service will be in touch next time when I am looking for another car.

Kind regards
Neil
Garry (Staffordshire)
The best service i have every received when buying a car and you can quote me on that!

Regards

Garry
Richard
Hi Warren

I am delighted with my new Bentley purchased from you last week, just struggling to get the 195mph out of it you promised!
I would like to say that your advertisement on Autotrader was well presented and enticing.
You received me very well for my initial inspection and no hard sell was attempted.
Your efficient attention to a little bit of haggling was much appreciated.
Thank you for relieving me of my older Bentley in part ex. Which no doubt will have saved me a lot of stress having to receive the dreaded tyre kickers.
An even bigger thank you for taking on the task of cutting through all the red tape of taking off cherished numbers and reinstating them on different vehicles within the Friday deadline we set ourselves.
When I came to collect the car it was prepared immaculately, had all the paperwork available and a well topped up tank.
So, from someone who is used to Bentley quality service, I give you full marks for your commitment to customer service.

Well done and Thank you.

Best Regards
Richard
John (Liverpool)
Dear Warren

Many thanks for all your great help when I purchased my Volvo S80 from yourself.

Firstly you were very helpful when I first rang your garage and spoke with yourself with regards to the above mentioned car and from there on in you helped me make my decision on the buying the Volvo very easy.

You were extremely helpful to me and my family. Accommodating to my mum when you took me on a test drive she really said how nice a man you are.

The car on inspection was exactly how it was described in the advert on the Autotrader website. The continuing information from yourself about the car ( I.e cost of tax tyres etc) after I put the initial deposit down was excellent.


Secondly and finally the arrangements we came to for the delivery of the car was excellent in a suitable safe place for yourself and me to collect.


With regards
John lawrence
Sandeep (Birmingham)
We recently dealt with the Motiva Group whilst buying a used Audi and found the company to be helpful, reliable and approachable. They responded promptly and provided us with all the information we required which led on to a successful test drive, viewing and sale. I would recommend Motiva to friends and family and will definitely use them again when looking for a car in the future.

Best Wishes,
Sandeep
Ivor (Devon)
Hi Warren

"˜Excellent service. One of the best dealerships I have dealt with. Warren is a brilliant guy "“ nothing is too much trouble.

Ivor
Tiverton, Devon
Abdul (Hatfield)
Hi Warren,

I have never had such professional, speedy and efficient customer service anywhere except at Motiva, the proactive service provided me with confidence to purchase my car from Motiva and thanks to Warren Shropshire's helpful and friendly service I am glad to say that I will be retuning soon to buy another car from Motiva.

Thank you very much,
Mr Abdul Malik
Ron and Lynn(STafford)
Dear Warren,

We recently bought from Motiva Direct.

The Service we received was excellent, informative and you made the whole experience of having a new car pleasurable.

Would not hesitate to use your Company again and will certainly recommend you in the future.

Regards,
Ron and Lynn
Peter (liverpool)
I couldn't be happier with the service I received from Warren at Motiva.

I saw a car I liked on their site and drove down from Liverpool to view the car. I'd already rang Warren to say I was on my way and when I arrived the car I wanted to view was already out for me to view.

Warren was extremely helpful and courteous from the beginning. The car was immaculate and the price was right.

Great car and great service. I will definitely use Motiva in the future.
Peter, Liverpool.
Nick and Julie Stone Scaffolding
Hi Warren

Big thank you to all at Motiva Direct!

Thank you for great service.

You have been a great help buddy and we would highly recommend you guys.

Regards
Nick and Julie